Carex terms & conditions

2025 allocations are subject to change and any alterations will be updated on these terms and conditions.
The offer is subject to the attractions’ annual opening calendars. All dates are subject to change and may differ from those listed in Table B. Please check all opening dates and times before your visit on the attraction’s official websites.

The entry must be made directly by a customer of Carex. Syndicated entries, multiple entries, or email accounts or those made using methods such as a computer macro, a script or the use of automated devices or processes are not allowed, and all such entries will be disqualified.
Incomplete, illegible, misdirected, or invalid entries will not be accepted. The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise.
Entrants who do not give correct details or those who make an entry on someone else’s behalf will be disqualified, at the Promoter’s discretion.
It is the responsibility of the entrant to provide correct, up-to-date details when entering the promotion and on acceptance of their prize. The Promoter cannot be held responsible for entrants failing to supply accurate information which affects prize acceptance or delivery of their prize.

Main Prizes:

Online Instant win prizes: there are a total of 8,450 prizes available to be won instantly online during the Online Instant Win Period.

Attraction	Rewards	Rewards Available
Alton Towers Resort	Alton Towers Gold Passes for Four People Theme Park Tickets with Silver Fast Track for Four People Overnight Stay for Four People Theme Park 1-Day Entry Tickets for Four People	215 235 345 700
Chessington World of Adventures Resort	Chessington World of Adventures Gold Passes for Four People Theme Park Tickets with Express Ride & Reserve Overnight Stay for Four People Theme Park 1-Day Entry Tickets for Four People	215 235 340 690
SEA LIFE Centres & Aquariums	Admission tickets to a SEA LIFE Centre for Four People	3390
Warwick Castle	Warwick Castle Gold Passes for Four People Admission Tickets with Afternoon Tea for Four People Overnight Stay for Four People 1-Day Entry Tickets for Four People	505 550 340 690

Wrap Up Draw: In addition, the separate Wrap Up Draw prize will be won by one prize winner who will receive 4 tickets to one participating Merlin Attraction. The 4 Online Wrap Up Draw prize tickets will be valid against selected dates up to 31st May 2026.
8,451 prizes available to be won in total during the full Promotional Period
Prizes expire on 31st May 2026, with the following exceptions:
- Prizes consisting of Gold Annual Passes must be activated before 31st May 2026, and will expire 12 months after activation.

OVERNIGHT STAY – Chessington World of Adventures Resort

Online Instant Win: Overnight Stay - Chessington World of Adventures Resort:
- Overnight accommodation for four people at Chessington World of Adventures Resort.
- Park tickets for four people (winner and 3 guests) for one day.

“Overnight Stay” Prize Specific Terms & Conditions:

Each prize consists of an overnight stay in a standard room with one day theme park tickets for up to 4 people at Chessington World of Adventures Resort.
Accommodation consists of 1 x double bed and twin bunk beds. All bookings are subject to availability and must be booked a minimum of 4 weeks in advance, prior to 31st May 2026.
Unless otherwise stated, meals are not included.
Prize subject to availability, excludes Saturday nights, bank holidays and events.
No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the supervision of an adult at all times.
Alton Towers reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including overcapacity.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
Prize must be taken in full before 31st May 2026, and is subject to availability at the time of booking.
Booking and enjoyment of the Prize is subject to availability at the time of booking.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
The Prize can only be used as stipulated, are not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Prize for profit is prohibited. The Prize must be taken as a complete package. Any purported or attempted transfer or sale of or other misuse of the tickets will render them automatically void.
The prize is non-transferable, non-negotiable, not for resale and there is no cash alternative available. No cash or other alternative prizes are available in whole or in part, except in the event of circumstances outside the reasonable control of the Promoter(s), the Promoter(s) reserves the right to offer a suitable alternative of equal or greater value. Unless otherwise agreed in writing by the Promoter(s), the prizes will only be awarded directly to the winners.
Booking must be made in the winner’s name (and data will be used in line with Merlin’s Privacy Policy)
Employees of Merlin Entertainments and their family members are not eligible to redeem this prize. apply.
Attractions terms and conditions apply: https://www.chessington.com/legal/terms-conditions/

OVERNIGHT STAY – Warwick Castle

Online Instant Win: Overnight Stay – Warwick Castle:
- Overnight accommodation for four people at Warwick Castle.
- Entry tickets for four people (winner and 3 guests) for one day.

“Overnight Stay” Prize Specific Terms & Conditions:

Each prize consists of an overnight stay in a standard room with one day theme park tickets for up to 4 people at Warwick Castle.
Accommodation consists of 1 x double bed and twin bunk beds. All bookings are subject to availability and must be booked a minimum of 4 weeks in advance, prior to 31st May 2026.
Unless otherwise stated, meals are not included.
Prize subject to availability, excludes Saturday nights, bank holidays and events.
No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the supervision of an adult at all times.
Alton Towers reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including overcapacity.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
Prize must be taken in full before 31st May 2026, and is subject to availability at the time of booking.
Booking and enjoyment of the Prize is subject to availability at the time of booking.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
The Prize can only be used as stipulated, are not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Prize for profit is prohibited. The Prize must be taken as a complete package. Any purported or attempted transfer or sale of or other misuse of the tickets will render them automatically void.
The prize is non-transferable, non-negotiable, not for resale and there is no cash alternative available. No cash or other alternative prizes are available in whole or in part, except in the event of circumstances outside the reasonable control of the Promoter(s), the Promoter(s) reserves the right to offer a suitable alternative of equal or greater value. Unless otherwise agreed in writing by the Promoter(s), the prizes will only be awarded directly to the winners.
Booking must be made in the winner’s name (and data will be used in line with Merlin’s Privacy Policy)
Employees of Merlin Entertainments and their family members are not eligible to redeem this prize. apply.
Attractions terms and conditions apply: https://www.warwick-castle.com/security-privacy/terms-conditions/

OVERNIGHT STAY – Alton Towers Resort

Online Instant Win: Overnight Stay – Alton Towers:
- Overnight accommodation for four people at Alton Towers Resort.
- Park tickets for four people (winner and 3 guests) for one day.

“Overnight Stay” Prize Specific Terms & Conditions:

Each prize consists of an overnight stay in a standard room with one day theme park tickets for up to 4 people at Alton Towers Resort.
Accommodation consists of 1 x double bed and twin bunk beds. All bookings are subject to availability and must be booked a minimum of 4 weeks in advance, prior to 31st May 2026.
Unless otherwise stated, meals are not included.
Prize subject to availability, excludes Saturday nights, bank holidays and events.
No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the supervision of an adult at all times.
Alton Towers reserves the right, in its absolute discretion, to refuse entry and to close and/or alter all or any part of the facilities including closure of rides and/or attractions for technical, operational, health and safety or other reasons including overcapacity.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
Prize must be taken in full before 31st May 2026, and is subject to availability at the time of booking.
Booking and enjoyment of the Prize is subject to availability at the time of booking.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
The Prize can only be used as stipulated, are not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Prize for profit is prohibited. The Prize must be taken as a complete package. Any purported or attempted transfer or sale of or other misuse of the tickets will render them automatically void.
The prize is non-transferable, non-negotiable, not for resale and there is no cash alternative available. No cash or other alternative prizes are available in whole or in part, except in the event of circumstances outside the reasonable control of the Promoter(s), the Promoter(s) reserves the right to offer a suitable alternative of equal or greater value. Unless otherwise agreed in writing by the Promoter(s), the prizes will only be awarded directly to the winners.
Booking must be made in the winner’s name (and data will be used in line with Merlin’s Privacy Policy)
Employees of Merlin Entertainments and their family members are not eligible to redeem this prize. apply.
Attractions terms and conditions apply: https://www.altontowers.com/terms-and-conditions/

GOLD ANNUAL PASSES – Chessington World of Adventures Resort

Online Instant Win: Gold Annual Passes Prize includes:

Winners will be allocated 4x Gold Annual Passes to Chessington World of Adventures Resort.
4 x Gold Annual Passes valid for use at the allocated attraction. Passes will be valid for 12 months from the date the Pass is activated.

Online Instant Win: Gold Annual Passes for 4 People (winner and 3 guests). Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry– see here:
- https://www.chessington.com/legal/terms-conditions/
Gold Annual Pass benefits vary per attraction.
- The Chessington Gold Annual Pass allows entry for either an adult or a child named and photographed on the pass.
- The Chessington Gold Annual Pass is valid on off-peak and peak dates excluding selected Gold Annual Pass exclusion dates.
- Free Parking, which will be applied when leaving the car park.
- 20% discount on all restaurants, food and retail outlets.
- Up to 20% off VIP animal experiences.  
- Up to 20% short breaks discount with Merlin Holiday Club.
- 15% off Go Ape Chessington.
- T&C’s: https://www.chessington.com/legal/terms-conditions/annual-passes/
All Passholders must pre-book their admission and present both the reservation and their valid Pass at the turnstiles.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
Please kindly be advised that these are an additional and separate allocation from our standard online tickets. Standard exclusion dates apply to your pass.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.

GOLD ANNUAL PASSES – Warwick Castle

Online Instant Win: Gold Annual Passes Prize includes:

Winners will be allocated 4x Gold Annual Passes to Warwick Castle.
4 x Gold Annual Passes valid for use at the allocated attraction. Passes will be valid for 12 months from the date the Pass is activated.

Online Instant Win: Gold Annual Passes for 4 People (winner and 3 guests). Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry– see here:
- https://www.warwick-castle.com/security-privacy/terms-conditions/
Gold Annual Pass benefits vary per attraction – see here:
- Free Parking, which will be applied when leaving the car park.
- Warwick Castle Gold Annual Passholders benefit from half price entry to The Castle Dungeon for the duration of the 12-month period.
- Enjoy discounts on short breaks and evening events.
- Exclusive access to special offers and news
- T&C’s: https://www.warwick-castle.com/tickets-passes/annual-passes/warwick-annual-passes/annual-pass-terms-conditions/
All Passholders must pre-book their admission and present both the reservation and their valid Pass at the turnstiles.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
Please kindly be advised that these are an additional and separate allocation from our standard online tickets. Standard exclusion dates apply to your pass.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.

GOLD ANNUAL PASSES – Alton Towers Resort

Online Instant Win: Gold Annual Passes Prize includes:

Winners will be allocated 4x Gold Annual Passes to Alton Towers Resort
4 x Gold Annual Passes valid for use at the allocated attraction. Passes will be valid for 12 months from the date the Pass is activated.

Online Instant Win: Gold Annual Passes for 4 People (winner and 3 guests). Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry– see here:
- https://www.altontowers.com/terms-and-conditions/
Gold Annual Pass benefits vary per attraction – see here:
- Digital Membership Pass
- Free Standard Car Parking
- Up to 20% off retail, food & drinks
- Discounted Exclusion Date Tickets
- Save up to 20% off Short Breaks
- 20% off Waterpark Admission
- Bring your friends for less and enjoy discount on up to 5 tickets per visit.
- T&C’s: https://www.altontowers.com/terms-and-conditions/
All Passholders must pre-book their admission and present both the reservation and their valid Pass at the turnstiles.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
Please kindly be advised that these are an additional and separate allocation from our standard online tickets. Standard exclusion dates apply to your pass.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.

ENTRY TICKETS – Chessington World of Adventures Resort

Online Instant Win: Day Tickets to Chessington World of Adventure Resort for four People. Prize includes:
- General admission tickets for four people (winner and 3 guests).

Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry– see here:

https://www.chessington.com/legal/terms-conditions/

Valid for use on a date of the winners choosing, subject to availability at the time of booking.
Unique code is singular use. All four tickets must be redeemed in a singular transaction.
Excludes parking.
No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must always remain under the supervision of an adult.
Tickets must be pre-booked in advance of your visit, no later than 11.00pm (23:00 hours) on the day before your selected date.
Bookings are subject to availability at the time of booking.
Once booked, the tickets are non-transferrable.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.

ENTRY TICKETS – Warwick Castle

Online Instant Win: Day Tickets to Warwick Castle for four People. Prize includes:

General admission tickets for Warwick Castle for four people (winner and 3 guests).

Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry– see here:

https://www.warwick-castle.com/security-privacy/terms-conditions/

Valid for use on a date of the winners choosing, subject to availability at the time of booking.
Unique code is singular use. All four tickets must be redeemed in a singular transaction.

Excludes parking.
No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must always remain under the supervision of an adult.
Tickets must be pre-booked in advance of your visit, no later than 11.00pm (23:00 hours) on the day before your selected date.
Bookings are subject to availability at the time of booking.
Once booked, the tickets are non-transferrable.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.

Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (see table below for details of these allocations). As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book. [The definitions of OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates for each attraction vary and are set out on each attraction website.] Tickets available to be booked, subject to availability and to set allocations by Attraction per day. Please see Table A above for more information and check online when booking.2025 allocations are subject to change and any alterations will be updated on these terms and conditions.
The offer is subject to the attractions’ annual opening calendars. All dates are subject to change and may differ from those listed in Table B. Please check all opening dates and times before your visit on the attraction’s official websites.

ENTRY TICKETS – Alton Towers Resort

Online Instant Win: Day Alton Towers Resort for four People. Prize includes:

General admission tickets to Alton Towers Resort for four people (winner and 3 guests).

Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry– see here:

https://www.altontowers.com/terms-and-conditions/

Valid for use on a date of the winners choosing, subject to availability at the time of booking.
Unique code is singular use. All four tickets must be redeemed in a singular transaction.

Excludes parking.
No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must always remain under the supervision of an adult.
Tickets must be pre-booked in advance of your visit, no later than 11.00pm (23:00 hours) on the day before your selected date.
Bookings are subject to availability at the time of booking.
Once booked, the tickets are non-transferrable.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.

Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (see table below for details of these allocations). As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book. [The definitions of OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates for each attraction vary and are set out on each attraction website.] Tickets available to be booked, subject to availability and to set allocations by Attraction per day. Please see Table A above for more information and check online when booking.2025 allocations are subject to change and any alterations will be updated on these terms and conditions.
The offer is subject to the attractions’ annual opening calendars. All dates are subject to change and may differ from those listed in Table B. Please check all opening dates and times before your visit on the attraction’s official websites

ENTRY TICKETS – SEA LIFE Aquariums & Centres

Online Instant Win: Day Tickets a SEA LIFE Aquarium for four People. Prize includes:

General admission tickets for four people (winner and 3 guests).
Winner will be able to select to redeem their tickets from one of the following SEA LIFE Aquariums and Centres: Birmingham, Great Yarmouth, Loch Lomond, Blackpool, London, Brighton, Manchester, Scarborough, Hunstanton and Weymouth SEA LIFE Adventure Park.

Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry – see here:

https://www.visitsealife.com/policies/terms-conditions/

Valid for use on a date of the winners choosing, subject to availability at the time of booking.
Caps and exclusions apply. Not valid on events.
Unique code is singular use. All four tickets must be redeemed in a singular transaction. Tickets cannot be split across multiple sites.
Excludes parking.
No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must always remain under the supervision of an adult.
Tickets must be pre-booked in advance of your visit, no later than 11.00pm (23:00 hours) on the day before your selected date.
Bookings are subject to availability at the time of booking.
Once booked, the tickets are non-transferrable.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.

Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (see table below for details of these allocations). As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book. [The definitions of OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates for each attraction vary and are set out on each attraction website.] Tickets available to be booked, subject to availability and to set allocations by Attraction per day. Please see Table A above for more information and check online when booking.2025 allocations are subject to change and any alterations will be updated on these terms and conditions.
The offer is subject to the attractions’ annual opening calendars. All dates are subject to change and may differ from those listed in Table B. Please check all opening dates and times before your visit on the attraction’s official websites.

ENTRY TICKETS WITH RIDE & RESERVE – Chessington World of Adventures:

Online Instant Win: Day Tickets to Chessington World of Adventure with Ride & Reserve Ultimate 8.

General admission tickets for four people (winner and 3 guests).
Ride & Reserve Ultimate 8 for four people (winner and 3 guests).

Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry – see here:
- https://www.chessington.com/legal/terms-conditions/
Ride & Reserve Ultimate 8 includes:

Fast, one-time access to the top 8 attractions:
- Croc Drop
- Dragon’s Fury
- The Gruffalo River Ride Adventure
- Mandrill Mayhem
- Rattlesnake
- Tiger Rock
- Tomb Blaster
- Vampire

Ride and Reserve Terms & Conditions:
- https://rrtermschessington.reserveandride.co.uk/index.html

Valid for use on a date of the winners choosing, subject to availability at the time of booking,
Excludes parking.

Prize subject to availability, excludes Saturdays, bank holidays and events.

No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the supervision of an adult at all times.
Tickets must be pre-booked in advance of your visit, no later than 11.00pm (23:00 hours) on the day before your selected date.
Bookings are subject to availability at the time of booking.
Once booked, the tickets are non-transferrable.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
The Prize can only be used as stipulated, are not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Prize for profit is prohibited. The Prize must be taken as a complete package. Any purported or attempted transfer or sale of or other misuse of the tickets will render them automatically void.

Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (see table below for details of these allocations). As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book. [The definitions of OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates for each attraction vary and are set out on each attraction website.] Tickets available to be booked, subject to availability and to set allocations by Attraction per day. Please see Table A above for more information and check online when booking.2025 allocations are subject to change and any alterations will be updated on these terms and conditions.
The offer is subject to the attractions’ annual opening calendars. All dates are subject to change and may differ from those listed in Table B. Please check all opening dates and times before your visit on the attraction’s official websites.

ENTRY TICKETS WITH FAST TRACK – Alton Towers:

Online Instant Win: Day Tickets to Alton Towers with Fast Track Silver

General admission tickets for four people (winner and 3 guests).
Fast Track Silver for four people (winner and 3 guests).

Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry – see here:

https://www.altontowers.com/terms-and-conditions/

Fast Track Silver includes:

Fast, one-time access to 6 rides that includes:
- Wicker Man
- Oblivion
- Rita
- TH13TEEN
- The Smiler
- Galactica

Fast Track Silver Terms & Conditions:
- https://www.altontowers.com/tickets-passes/extras/fastrack/

Valid for use on a date of the winners choosing, subject to availability at the time of booking,
Excludes parking.

Prize subject to availability, excludes Saturdays, bank holidays and events.

No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the supervision of an adult at all times.
Tickets must be pre-booked in advance of your visit, no later than 11.00pm (23:00 hours) on the day before your selected date.
Bookings are subject to availability at the time of booking.
Once booked, the tickets are non-transferrable.
Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
The Prize can only be used as stipulated, are not transferable to another individual and cannot be exchanged for cash or used in any other way. Sale of the Prize for profit is prohibited. The Prize must be taken as a complete package. Any purported or attempted transfer or sale of or other misuse of the tickets will render them automatically void.

Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (see table below for details of these allocations). As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book. [The definitions of OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates for each attraction vary and are set out on each attraction website.] Tickets available to be booked, subject to availability and to set allocations by Attraction per day. Please see Table A above for more information and check online when booking.2025 allocations are subject to change and any alterations will be updated on these terms and conditions.
The offer is subject to the attractions’ annual opening calendars. All dates are subject to change and may differ from those listed in Table B. Please check all opening dates and times before your visit on the attraction’s official websites.

ENTRY TICKETS WITH AFTERNOON TEA – Warwick Castle:

Online Instant Win: Day Tickets to Warwick Castle with Afternoon tea:

General admission tickets for four people (winner and 3 guests).
Afternoon Tea for four people (winner and 3 guests).

Prize Specific Terms & Conditions:

Terms and conditions apply to attraction entry – see here:

https://www.altontowers.com/terms-and-conditions/

Afternoon Tea Includes:

Afternoon Tea in the Conservatory Tea House

Valid for use on a date of the winners choosing, subject to availability at the time of booking,
Excludes parking.

Prize subject to availability, excludes Saturdays, bank holidays and events.

No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the supervision of an adult at all times.
Tickets must be pre-booked in advance of your visit, no later than 11.00pm (23:00 hours) on the day before your selected date.
Bookings are subject to availability at the time of booking.
Once booked, the tickets are non-transferrable.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.
Allergen Information: We cater for a wide range of food and drink allergies and intolerances including Cereals (containing Gluten), Dairy, Sesame, Soya, Lupin, Celery, Egg, Fish, Crustaceans, Nuts, and Mustard.

All of our eateries have allergy information available, to assist you in making your choice. Please speak to a member of our staff about specific ingredients before placing your order.
Staff may not be able to offer specific advice or make recommendations beyond the 14 common allergen groups.
Please be aware that although every care is taken to prevent cross contamination, foods containing allergens including nuts and gluten are handled in all our food outlets.
If you have any dietary requirements, please email us at: [email protected].

Merlin Entertainments may limit offer ticket allocations, subject to a minimum number allocated to every day each attraction is open. The minimum allocation of tickets during OFF PEAK, SUPER OFF PEAK, SUPER PEAK and PEAK dates (see table below for details of these allocations). As these are minimum allocations, Merlin Entertainments may (at its sole discretion) from time to time make additional tickets available for particular attractions, so you may wish to check back later if your preferred attraction and date combination are not available when you first attempt to book. [The definitions of OFF PEAK, SUPER OFF PEAK, PEAK and SUPER PEAK dates for each attraction vary and are set out on each attraction website.] Tickets available to be booked, subject to availability and to set allocations by Attraction per day. Please see Table A above for more information and check online when booking.2025 allocations are subject to change and any alterations will be updated on these terms and conditions.
The offer is subject to the attractions’ annual opening calendars. All dates are subject to change and may differ from those listed in Table B. Please check all opening dates and times before your visit on the attraction’s official websites.

WRAP UP DRAW

Wrap Up Draw: Four General Admission Tickets:

General admission tickets for four people (winner and 3 guests) to either Alton Towers, Chessington World of Adventures, Warwick Castle, or SEA LIFE.

Wrap Up Draw: Specific Terms & Conditions:

Terms and conditions apply to attraction entry– see here:

Valid for use on a date of the winners choosing, subject to availability at the time of booking.
Excludes parking.
No child or children under the age of 12 will be admitted to the Attraction unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the supervision of an adult at all times.
Tickets must be pre-booked in advance of your visit, no later than 11.00pm (23:00 hours) on the day before your selected date.
Bookings are subject to availability at the time of booking.
Once booked, the tickets are non-transferrable.
For the avoidance of doubt, the Prize does not include, unless otherwise stated, travel/transportation, food, beverages, souvenirs, gratuities, or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs..

Size, height, weight, age restrictions and medical warnings apply to certain rides and attractions.

Prize must be taken before the 31st of October 2025 and is subject to availability at the time of booking.
For the avoidance of doubt, travel is not included and is at the winner’s own expense.
The prize is non-transferable, non-negotiable, not for resale and there is no cash alternative available.
No cash or other alternative prizes are available in whole or in part, except in the event of circumstances outside the reasonable control of the Promoter(s), the Promoter(s) reserves the right to offer a suitable alternative of equal or greater value. Unless otherwise agreed in writing by the Promoter(s), the prizes will only be awarded directly to the winners.

Winner Selection, Notification and Claim:

Online Instant Win Promotion

Online Instant Winner Selection: During the Online Instant Win Period, 8,450 winning moments (i.e. specific points in time) have been randomly pre-selected (date, hours, minutes, seconds) and distributed via a computer algorithm. The first entrant that enters on a winning moment will win a prize. Entrants will find out instantly if they have won a prize. If no entry is received on a winning moment, the prize from that winning moment will not be rolled over into the next winning moment and will be lost. There is no guarantee that all prizes will be won. If multiple entrants hit the same winning moment, the entry processed by the server first will be the winning entry. The animation used in the gamification has no bearing on the outcome. Total number of promotional packs: 11,000,000.

Online Instant Winner Notification: Winner Notification: Winners will be immediately notified on-screen if they have won a prize. Winners will receive email confirmation of their prize from [email protected] from ‘Carex Merlin’ within 24 hours of win. If no correspondence is received within 24 hours, Winners should check their email's spam or junk folder for the notification. If no email is present, Winners should contact [email protected]. The winners will be required to confirm acceptance of their prize along with proof of purchase and a photo or scan of valid ID including date of birth (government issues photo ID) within 14 days of initial contact by return. In the event that a winner does not provide the required details within 14 days of initial contact, is ineligible or rejects their prize, the Promoter(s) reserves the right to disqualify that winner and re-allocate the prize to the Wrap-Up Draw (in which case, such prize would be allocated to an entrant into the Wrap-Up Prize Draw, as indicated below).

Online Instant Winner Claim: For verification of all prize or gift claims during the Online Instant Win Promotional Period, entrants should retain or be able to provide proof of purchase (such as a receipt) for each entry they have made on merlinmagic.biz/carex. Proof of purchase must pre-date the entry.

Wrap-Up Draw

Wrap-Up Draw Winner Selection: The 1 x winner of admission tickets to a participating attraction of their choice for 4 people, will be randomly drawn by computer process from all valid entries received during the Wrap Up Draw Period on 05.01.26. Winners of any unclaimed prizes from the Online Instant Win Period will also be drawn using the same methodology.

Wrap-Up Draw Winner Notification: Winners will be contacted via the email address supplied on entry by 05.01.26 and will be required to confirm acceptance of their prize along with proof of purchase and a photo or scan of valid ID including date of birth (government issued photo ID) within 14 days of initial contact. If a winner does not respond to the initial contact within 14 days, are ineligible or reject their prize, the Promoter(s) reserves the right to award the prize to a reserve winner selected in the same manner. Reserve winners may have less time to respond. The process will repeat up to a maximum of 2 more times until an eligible winner is able to claim the prize. It is the responsibility of entrants to check junk/spam folders to ensure they are in receipt of any communications. Upon receipt of a valid claim and after the completion of the verification process, prize winners will receive further instructions of how to book their prize.

Wrap-Up Draw Winner Claim: For verification of all prize claims during the Wrap Up Draw Period, entrants should retain or be able to provide proof of purchase (such as a receipt) for each entry they have made on www.merlinmagic.biz/carex. Proof of purchase must pre-date the entry.

Prize Delivery: For prizes including hotel stays, the Winner Notification emails will include details of how to contact Merlin Entertainments to arrange your prize. For all other main prizes, the Winner Notification emails will include a Unique Reference Number and a link to the specific website URL to claim the prize. The winner must book the prize themselves, using the supplied details.

General Information:

Any tax liability arising from receipt of the prize(s) will be the responsibility of the recipient.

Prizes and gifts are non-transferable and cannot be sold, gifted, or auctioned. Any person found in breach of this term will be disqualified from participating.
The Promoter(s) reserves the right to further verify all entries and the winners including but not limited to asking proof of purchase and proof of ID including date of birth (passport, driving licence or equivalent form of identification clearly showing the winner’s date of birth) and to refuse to award a prize or withdraw prize entitlement and/or refuse further participation in the Promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these Terms and Conditions, the spirit of the Promotion or any instructions forming part of this Promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating in the Promotion or won using fraudulent means.
The Promoter’s decision is final with regard to all Promotion matters and no correspondence will be entered into.

A list of the main prize winners’ surnames and their counties of residence (for each of the Online Instant Win Promotion and the Wrap-Up Draw), will be available by emailing [email protected] within 3 months of the relevant part of the Promotion closing. We reserve the right to refuse any or all such requests. Entrants can object to disclosure, or request that disclosure be limited in scope by contacting [email protected]. We may nevertheless disclose the information to the Advertising Standards Authority if required to do so.
Winners may be requested, but are not obliged, to take part in reasonable publicity relating to this Promotion. The Promoter may request to use the winner’s name and image in connection with such publicity.
In the event of circumstances outside the reasonable control of the Promoter, or otherwise where fraud, abuse, and/or an error (human or computer) affects or could affect the proper operation of this Promotion or the awarding of prizes, including the delay or amend of winning moments, and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the Promotion or these Terms and Conditions, at any stage, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter(s) and which prevents the Promoter(s) from complying with these Terms and Conditions (including but not limited to global or regional health crises, weather conditions, fire, flood, strike, hurricane, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, epidemic, pandemic, famine, plague or other natural calamities and acts of God), the Promoter will not be liable for any failure to perform or delay in performing its obligation.
The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using the prize/gift, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.
The Promoter may at its absolute discretion disqualify any participant found to be tampering with the entry process or operation of the website or to be acting in any manner disruptive to the Promotion.
Sometimes, through reasons outside of the Promoter’s control, the website (as with any website) may not be accessible. The Promoter cannot guarantee continuous, uninterrupted access to the website. No responsibility will be accepted for any difficulties in entering, claiming or any entries/claims delayed or corrupted due to any computer malfunction, virus, bug, delay, or other reason whatsoever. The Promoter will have no liability for any loss arising out of such an event.
Limitations of liability: insofar as permitted by law, neither the Promoter nor the Promotion parties assume any responsibility or liability for:

Any incorrect or inaccurate entries, or for any faulty, incorrect, errors or failed electronic data transmissions.
Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this Promotion.
Inaccessibility or unavailability of the internet or the website or any combination thereof.
Insofar as permitted by law, any injury or damage to participants’ computers or to any other person’s computer which may be related to or resulting from any attempt to participate in the promotion.

The Promoter reserves the right at its sole discretion to disqualify any entrant found to be tampering with the operation of the Promotion; or to be acting in any manner the Promoter reasonably considers to be in violation of the Terms and Conditions.

If any of these clauses should be determined to be illegal, invalid, or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.
Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have exclusive jurisdiction, unless you live in Scotland, in which case your local courts will have jurisdiction.
Any and all personal data provided by you in connection with this Promotion will be used solely by the Promoter(s) (or its appointed agents) to: (i) assist with running the Promotion; and/or (ii) conduct analytics to improve the Promoter’s promotions, products or services. The Promoter(s) (or its appointed agents) will not contact you for reasons other than this Promotion unless you have provided your express consent. All personal data will be handled in accordance with the current data protection legislation and Promoter’s privacy policy, available at: www.altontowers.com/privacy-policy. Data will be stored for 3 months after the close of the promotion before deletion. You can request access to your personal date, or have any inaccuracies rectified, by sending an email to [ [email protected]]. By participating in the promotion, you agree to the use of your personal data as described here.

Promoter: PZ Cussons.

Attraction	Minimum allocation
SUPER OFF PEAK
All participating attractions	Unlimited availability
OFF PEAK
All participating attractions	Unlimited availability
PEAK- Weekends, non-summer school Holidays
Alton Towers Resort	110 tickets per day
Chessington World of Adventures Resort	110 tickets per day
Warwick Castle	70 tickets per day
SEA LIFE London	75 tickets per day, per site
SEA LIFE Rest of UK	35 tickets per day, per site
SUPER PEAK
Alton Towers Resort	40 tickets per day
Chessington World of Adventures Resort	40 tickets per day
Warwick Castle	30 tickets per day
SEA LIFE London	75 tickets per day, per site
SEA LIFE Rest of UK	35 tickets per day, per site