General FAQs

Q: Can I transfer the prize to someone else?
A: No, the prize is non-transferable, non-negotiable, and must be claimed and used by the named winner only.

Q: Can I combine this offer with another discount or promotion?
A: No, this prize cannot be combined with any other promotional offers, loyalty schemes, or discounts.

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Prize 1: £50 Off a Merlin Short Break

Q: How long is the voucher valid?
A: Book by 23rd January 2026 for stays up to 31st May 2025.

Q: Can I choose more than one attraction?
A: No, the £50 discount applies to one chosen attraction only, and once selected, it cannot be changed.

Q: I chose my attraction specific code but I can't find it?
A: Please email [email protected]. Include the attraction you selected and your unique McDonald’s reference code so we can assist you.

Q: My code is not working?
A:Ensure you're using the attraction-specific code, not the McDonald’s reference code, when booking. If your attraction-specific code isn’t working, please contact [email protected], and we’ll look into it for you.

Q: What hotels can I redeem my £50 off at?
A:This is only valid on Merlin Hotels which includes: Warwick Castle (Warwick Castle Hotel, Woodland Lodges, Medieval Glamping, Ceasar's Tower Suites), Chessington World of Adventures Resort (Aztec & Safari Resort Hotels), Thorpe Park (Shark Cabins), Alton Towers Resort (Alton Towers Hotel, Splash Landings Hotel, CBeebies Land Hotel, Woodland Lodges, Luxury Treehouses, Stargazing Pods)

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Prize 2: One-Night Stay & Theme Park Tickets for Up to 4 People

Q: Which resorts  can I choose from?
A: You can choose from:

  • Alton Towers Resort

    • Alton Towers Hotel (Explorer Rooms)

    • Splash Landings Hotel (Beachcomber Rooms)

    • Stargazing Pods

  • Chessington World of Adventures Resort

    • Azteca Hotel (Discovery Rooms)

    • Safari Hotel (Standard Rooms)

  • Thorpe Park

    • Shark Cabins (Standard Rooms)

  • Warwick Castle

    • Warwick Castle Hotel (Standard Themed Rooms)

    • Knight’s Village Medieval Glamping (Standard Tent)

Q: What is the validity period for this prize?

A:

  • Must be booked by 23rd January 2026

  • Stay must be completed by 31st May 2026

  • Valid during the Main Season only (excluding special events and school holidays)

  • Blackout dates: 22nd November – 31st December

  • Note: Theme parks may be closed from November to March

Q: How do I book my short break prize?

A:Your winner’s email includes a dedicated booking email address. Please contact that address with:

  • Your McDonald’s winner reference code

  • Your preferred visit date
    This will help our team get your prize booked in.